When content is king, we have to stop thinking about departmental boundaries I'm part of a group of content designers from the Home Office who recently partnered with the MOJ User Centred Policy Design team to improve information for victims …
Earlier this year the Government Digital Service (GDS) ran a discovery on collecting information from users of services across government.They identified an opportunity to make it easier for service teams to improve and publish accessible forms. Following GDS’ findings, we …
Digital teams often make prototypes when designing services. They offer a quick, cost-effective way to explore different designs and processes. Prototyping can also help policy teams understand the impact of their policies and how they can be translated into delivery …
The service I’ve been working on for the past few months is a bit different to most government services: it doesn’t involve any transactions.
Our job was to deliver a new online service helping people appeal to the tax tribunal once fees were introduced.
If we want to encourage young people to think about a career in digital and technology, what should we do? Get out there and talk to them!
The public were doing all the hard work in assessing their eligibility for financial help with court and tribunal fees. A new service places the administrative task with court staff.
Making sure that your service contains the latest content and design isn't easy. Here's how MOJ Digital teams are tackling the challenge.
We recently redesigned the paper form to make it easier for people to get help paying their court fees, ahead of developing an online service.
When it comes to policy design, we think that government could learn a lot from its rather better established and certainly cooler cousin - product design.