Digital teams often make prototypes when designing services. They offer a quick, cost-effective way to explore different designs and processes. Prototyping can also help policy teams understand the impact of their policies and how they can be translated into delivery …
The service I’ve been working on for the past few months is a bit different to most government services: it doesn’t involve any transactions.
Our job was to deliver a new online service helping people appeal to the tax tribunal once fees were introduced.
If we want to encourage young people to think about a career in digital and technology, what should we do? Get out there and talk to them!
The public were doing all the hard work in assessing their eligibility for financial help with court and tribunal fees. A new service places the administrative task with court staff.
Making sure that your service contains the latest content and design isn't easy. Here's how MOJ Digital teams are tackling the challenge.
We recently redesigned the paper form to make it easier for people to get help paying their court fees, ahead of developing an online service.
When it comes to policy design, we think that government could learn a lot from its rather better established and certainly cooler cousin - product design.
Making a claim to an employment tribunal is now quicker, easier and less stressful thanks to a redesign of the online service.
How we design digital services at the Ministry of Justice and how you could join the team.