Our job was to deliver a new online service helping people appeal to the tax tribunal once fees were introduced.
Courts and tribunals
How microservices made up of small applications can be more effective than big behemoth IT systems.
The public were doing all the hard work in assessing their eligibility for financial help with court and tribunal fees. A new service places the administrative task with court staff.
Arif Harbott, our Chief Digital & Information Officer, talks about transforming the justice system at the Sprint 16 government digital conference.
How the right content has eased significant business change and helped to maintain quality control for court staff processing applications for help with fees.
Processing applications for help with fees used to be a time-consuming and complex task. Adding guidance to the new digital service has reduced processing time and provided support when it's needed.
How we’re making it easier to share data across the criminal justice system.
Courts and tribunal staff are adopting agile ways of working with MOJ Digital to make it easier for people to get help with their court fees.
We recently redesigned the paper form to make it easier for people to get help paying their court fees, ahead of developing an online service.
Making a claim to an employment tribunal is now quicker, easier and less stressful thanks to a redesign of the online service.