If we want to design ethical, inclusive services that truly meet people’s needs, we also need to think about the emotional impact of research on the teams delivering it. Transforming government digital services requires adaptability. Researchers engage with a wide range …
Improving access to justice starts with understanding the real challenges people face when using government services. Many of those who most need legal help are also the least likely to take part in traditional research. This can be due to …
A digital service that works well at launch may not continue to meet users’ needs in the same way years later. So, when we wanted to better understand how our service was being used today and whether it still supports …
The prison visits team has been working on the Welsh language version of a new public service. Find out how we tested Welsh content as a team without a Welsh speaker. Getting Welsh language support Visit someone in prison is …
Extensive in-prison research leads to the first set of design principles for prisoner-facing services. Five years' of prisoner research In 2018, as part of the Launchpad in-cell technology programme, we researched, designed and built the Content Hub platform for prisoners. …
I am a User Researcher working in Justice Digital as part of the HMPPS Digital team, we enable effective digital services for all who interact with the prison and probation service. The day I joined Justice Digital, a new digital …
Just over one year ago we began working on a service for the HMPPS to support a new policy aimed at reducing reoffending. My fellow researcher on this product, Gemma Hutley, wrote a piece on some of our early research …
Since summer last year we’ve been researching the users of potential services to support Offender Management in Custody (OMiC). What’s the issue with that? Those users don’t exist yet. At least not in the roles and contexts that they will do.
In this series we offer an insight into the working lives of people within digital and technology roles across Ministry of Justice Digital & Technology. In this post Alison MacLeod, Lead User Researcher, talks us through her day..
“If you want to encourage people to do something, make it easy.” That’s what Richard Thaler, latest Nobel Prize winner in economics, proposes we need to do to influence human behaviour.
