Since summer last year we’ve been researching the users of potential services to support Offender Management in Custody (OMiC). What’s the issue with that? Those users don’t exist yet. At least not in the roles and contexts that they will do.
In this series we offer an insight into the working lives of people within digital and technology roles across Ministry of Justice Digital & Technology. In this post Alison MacLeod, Lead User Researcher, talks us through her day..
“If you want to encourage people to do something, make it easy.” That’s what Richard Thaler, latest Nobel Prize winner in economics, proposes we need to do to influence human behaviour.
This is my first government role and I found the recruitment process different, to say the least! One of the main differences was an open evening that I attended before I had even submitted my CV. This was a first …
When content is king, we have to stop thinking about departmental boundaries I'm part of a group of content designers from the Home Office who recently partnered with the MOJ User Centred Policy Design team to improve information for victims …
Digital teams often make prototypes when designing services. They offer a quick, cost-effective way to explore different designs and processes. Prototyping can also help policy teams understand the impact of their policies and how they can be translated into delivery …
The service I’ve been working on for the past few months is a bit different to most government services: it doesn’t involve any transactions.
You should spend time exploring your options before buying or building a service, and always make sure you can change it in the future.
Arif Harbott, our Chief Digital & Information Officer, talks about transforming the justice system at the Sprint 16 government digital conference.
We recently redesigned the paper form to make it easier for people to get help paying their court fees, ahead of developing an online service.