You should spend time exploring your options before buying or building a service, and always make sure you can change it in the future.
Arif Harbott, our Chief Digital & Information Officer, talks about transforming the justice system at the Sprint 16 government digital conference.
We recently redesigned the paper form to make it easier for people to get help paying their court fees, ahead of developing an online service.
The prison visits booking team had a problem: we were getting excessive amounts of feedback to our technical helpdesk that we couldn’t address.
Public expectations about public services have changed. Online services have become mainstream. In the UK, 83% of homes now have access to the Internet and users instinctively expect all online services to be as compelling as the best commercial services. …
Testing an early version of the online prison visits booking service in Rochester prison
Hrishi Mittal on how we've developed a feedback tool so you can rate and comment on our new services.
Tim Charlton on a public event in which victims groups, agencies and ministers discussed a new code of practice for supporting victims of crime.
Chris Mitchell on testing a new online tool for creating Lasting Power of Attorney forms, and getting people to take part in the pilot.
Simon Manby on testing and developing versions of a new tool that will allow the public to create a Lasting Power of Attorney online.