Product management can be a vague profession, unclear to those of us doing it and misunderstood by our colleagues. So I wrote the Product Management Handbook for Government to help.
In MOJ Digital and Technology over the last few months we have been establishing new professions and developing our existing communities of practice. In the Delivery Management community - one of our longer running professions - we are always seeking …
Digital teams often make prototypes when designing services. They offer a quick, cost-effective way to explore different designs and processes. Prototyping can also help policy teams understand the impact of their policies and how they can be translated into delivery …
The service I’ve been working on for the past few months is a bit different to most government services: it doesn’t involve any transactions.
We’ve recently rolled out a new model for helping our teams meet the Digital by Default service standard.
Our job was to deliver a new online service helping people appeal to the tax tribunal once fees were introduced.
You should spend time exploring your options before buying or building a service, and always make sure you can change it in the future.
How we made a new and improved intranet for the department.
Courts and tribunal staff are adopting agile ways of working with MOJ Digital to make it easier for people to get help with their court fees.
How we worked closely with call centre staff to build a digital service for people looking for legal help in difficult circumstances.