GOV.UK
The Product Management Handbook for Government
Product management can be a vague profession, unclear to those of us doing it and misunderstood by our colleagues. So I wrote the Product Management Handbook for Government to help.
Agile
An experiment with professional triads
In MOJ Digital and Technology over the last few months we have been establishing new professions and developing our existing communities of practice. In the Delivery Management community - one of our longer running professions - we are always seeking …
Try before you apply: prototyping policy
Digital teams often make prototypes when designing services. They offer a quick, cost-effective way to explore different designs and processes. Prototyping can also help policy teams understand the impact of their policies and how they can be translated into delivery …
Non-transactional services: measuring the unmeasurable
The service I’ve been working on for the past few months is a bit different to most government services: it doesn’t involve any transactions.
Game of Standards - making the Digital Service Standard fun
We’ve recently rolled out a new model for helping our teams meet the Digital by Default service standard.
Yes / No Minister: how tax tribunals kept momentum when the goalposts moved
Our job was to deliver a new online service helping people appeal to the tax tribunal once fees were introduced.
Hey big spender: spend a little time on IT
You should spend time exploring your options before buying or building a service, and always make sure you can change it in the future.
Inside out: lessons learnt from building a new intranet
How we made a new and improved intranet for the department.
Working together to help people with court fees
Courts and tribunal staff are adopting agile ways of working with MOJ Digital to make it easier for people to get help with their court fees.
Civil Legal Advice: designing a joined-up service
How we worked closely with call centre staff to build a digital service for people looking for legal help in difficult circumstances.