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Jane Stead

Jane is a content designer with over 20 years’ experience of translating more complex areas of the English language, e.g. law, financial, business, into more palatable form. At the moment, she's working on our 'send money to a prisoner' service.

Prisoner-facing Services: Design Principles

Extensive in-prison research leads to the first set of design principles for prisoner-facing services. Five years' of prisoner research In 2018, as part of the Launchpad in-cell technology programme, we researched, designed and built the Content Hub platform for prisoners. …

Launchpad Home is Live!

Building on our first digital prisoner-facing service The digital Launchpad Product Delivery team went live with the new prisoner-facing Launchpad Home and Launchpad Auth on in-cell prisoner laptops on 4 June 2024. Launchpad Home is the new home page and …

How accessibility issues led to 'authentically-voiced' content on the Hub

Posted by: , Posted on: - Categories: Accessibility, Content, Content Hub Team

In the previous blog about how a focus on accessibility moulded the Content Hub, we talked about how a simple misunderstanding of rules and protocol in prison establishments can lead to increased frustration, anger, and violence. In this blog, we …

How HMPPS cross-agency collaboration is set to help reduce re-offending rates

Posted by: , Posted on: - Categories: collaboration, Content, Content Hub Team, Our services

In the Content Hub team's first blog, we talked about research we did into Young Offender Institutions (YOIs) that informed the very specific content created to launch the Hub into HMYOI Cookham Wood. In this second blog, we're talking about …