Jane Stead

Jane is a content designer with over 20 years’ experience of translating more complex areas of the English language, e.g. law, financial, business, into more palatable form. At the moment, she's working on our 'send money to a prisoner' service.

Prisoner-facing Services: Design Principles

Jane Stead, 4 October 2024 - Content design, Content Hub Team, Design, digital principles, digital services, Our services, our users, service design, User Centred Design, User research

Extensive in-prison research leads to the first set of design principles for prisoner-facing services. Five years' of prisoner research In 2018, as part of the Launchpad in-cell technology programme, we researched, designed and built the Content Hub platform for prisoners. …

Launchpad Home is Live!

Jane Stead, 6 September 2024 - Content, Content design, digital services, Our services, our users, Prisons, service design, Technology, User Centred Design

Building on our first digital prisoner-facing service The digital Launchpad Product Delivery team went live with the new prisoner-facing Launchpad Home and Launchpad Auth on in-cell prisoner laptops on 4 June 2024. Launchpad Home is the new home page and …

How accessibility issues led to 'authentically-voiced' content on the Hub

Jane Stead, 28 January 2022 - Accessibility, Content, Content Hub Team

In the previous blog about how a focus on accessibility moulded the Content Hub, we talked about how a simple misunderstanding of rules and protocol in prison establishments can lead to increased frustration, anger, and violence. In this blog, we …

How the Content Hub is taking on accessibility

Jane Stead, 21 January 2022 - Accessibility, Content, Content Hub Team

The Content Hub is basically a restricted and secure intranet created, designed, developed and written solely for the prison estate. It's the only 100% prisoner-facing service in MOJ Digital and Technology. In developing it, we've been constantly awake to the …