Yes / No Minister: how tax tribunals kept momentum when the goalposts moved
Our job was to deliver a new online service helping people appeal to the tax tribunal once fees were introduced.
Design
Post-its + pens x ideas = 30 inspired children
If we want to encourage young people to think about a career in digital and technology, what should we do? Get out there and talk to them!
Help with fees: doing the hard work, so you don't have to
The public were doing all the hard work in assessing their eligibility for financial help with court and tribunal fees. A new service places the administrative task with court staff.
Cracking the code and content question
Making sure that your service contains the latest content and design isn't easy. Here's how MOJ Digital teams are tackling the challenge.
Helping people with court fees
Posted by:
Ana Cecilia Santos, Posted on:
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Categories:
Content, Courts and tribunals, Design, User research
We recently redesigned the paper form to make it easier for people to get help paying their court fees, ahead of developing an online service.
Better by design
When it comes to policy design, we think that government could learn a lot from its rather better established and certainly cooler cousin - product design.
Improved employment tribunal online service
Making a claim to an employment tribunal is now quicker, easier and less stressful thanks to a redesign of the online service.
Designing digital services
How we design digital services at the Ministry of Justice and how you could join the team.
Make a plea online: a product in the making
Working out of Manchester’s magistrates’ court, we’re developing a product that fulfils a defined user need and can be deployed nationwide.
Tribunals decisions database: a clever little beast in the making
...team’s job to ask what manner of clever product could make that process more human and easier to use. With these public decisions cropping up from legal areas as diverse...
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