The service I’ve been working on for the past few months is a bit different to most government services: it doesn’t involve any transactions.
Our job was to deliver a new online service helping people appeal to the tax tribunal once fees were introduced.
The start of the year is sometimes known as Divorce January due to the rise in enquiries about separation that happens after the holidays.
How the right content has eased significant business change and helped to maintain quality control for court staff processing applications for help with fees.
Processing applications for help with fees used to be a time-consuming and complex task. Adding guidance to the new digital service has reduced processing time and provided support when it's needed.
Making sure that your service contains the latest content and design isn't easy. Here's how MOJ Digital teams are tackling the challenge.
How we made a new and improved intranet for the department.
We recently redesigned the paper form to make it easier for people to get help paying their court fees, ahead of developing an online service.
Working out of Manchester’s magistrates’ court, we’re developing a product that fulfils a defined user need and can be deployed nationwide.
An important aspect of digital transformation at the MOJ is the adoption of an ‘inside out’ approach. This means that systems and ways of working are being improved internally as well as externally.