What is your role at MOJ? I’m a Content Designer and I’m responsible for creating content across end-to-end user journeys. It’s not just about writing words, it involves working with others to really understand the needs of users and build …
“If you want to encourage people to do something, make it easy.” That’s what Richard Thaler, latest Nobel Prize winner in economics, proposes we need to do to influence human behaviour.
In a new prison pilot, the MOJ prisoner money team tests a digital way of sending prisoners’ money out
When content is king, we have to stop thinking about departmental boundaries I'm part of a group of content designers from the Home Office who recently partnered with the MOJ User Centred Policy Design team to improve information for victims …
Earlier this year the Government Digital Service (GDS) ran a discovery on collecting information from users of services across government.They identified an opportunity to make it easier for service teams to improve and publish accessible forms. Following GDS’ findings, we …
The service I’ve been working on for the past few months is a bit different to most government services: it doesn’t involve any transactions.
Our job was to deliver a new online service helping people appeal to the tax tribunal once fees were introduced.
The start of the year is sometimes known as Divorce January due to the rise in enquiries about separation that happens after the holidays.
How the right content has eased significant business change and helped to maintain quality control for court staff processing applications for help with fees.
Processing applications for help with fees used to be a time-consuming and complex task. Adding guidance to the new digital service has reduced processing time and provided support when it's needed.