Here is a familiar frustration. You are working on something, and you are almost certain another team has tackled the same problem before. You cannot find what they did, so you start from scratch. Two weeks later, it turns out you were right, It already existed. …
Across the Ministry of Justice, thousands of colleagues are doing some of the hardest jobs in public service. My team is there to make sure technology helps them, not hinders them. I am Steven Kelly, and I lead the Technology …
If we want to design ethical, inclusive services that truly meet people’s needs, we also need to think about the emotional impact of research on the teams delivering it. Transforming government digital services requires adaptability. Researchers engage with a wide range …
Improving access to justice starts with understanding the real challenges people face when using government services. Many of those who most need legal help are also the least likely to take part in traditional research. This can be due to …
Every year, large volumes of operational audio are reviewed across government systems. Some recordings are in foreign languages, making them difficult to analyse quickly and accurately. Last month, we shared our work exploring how artificial intelligence (AI) could help transcribe …
A digital service that works well at launch may not continue to meet users’ needs in the same way years later. So, when we wanted to better understand how our service was being used today and whether it still supports …
The Shared Infrastructure team in Justice Digital launched an innovative new product (The Small Services Space) just over 12 months ago. It aims to support smaller teams who have a need, and desire, to modernise or mature using digital solutions …
How do you turn powerful data insights into tools that genuinely help users? That was the question we faced when our Data Science team in Electronic Monitoring (EM) began its journey into digital delivery. Electronic Monitoring, often known as tagging, …
The GOV Reuse Library is a new cross-government initiative designed to help teams work smarter, faster, and more collaboratively by reusing proven digital service components. Developed by the Ministry of Justice, in partnership with the Government Digital Service and the …
Here at the Ministry of Justice (MoJ), myself and a group of User Centred Design professionals have been exploring how to make ethics a practical part of the design process. As designers our job is to make sure our services …
