If we want to design ethical, inclusive services that truly meet people’s needs, we also need to think about the emotional impact of research on the teams delivering it. Transforming government digital services requires adaptability. Researchers engage with a wide range …
Improving access to justice starts with understanding the real challenges people face when using government services. Many of those who most need legal help are also the least likely to take part in traditional research. This can be due to …
Every year, large volumes of operational audio are reviewed across government systems. Some recordings are in foreign languages, making them difficult to analyse quickly and accurately. Last month, we shared our work exploring how artificial intelligence (AI) could help transcribe …
A digital service that works well at launch may not continue to meet users’ needs in the same way years later. So, when we wanted to better understand how our service was being used today and whether it still supports …
The Shared Infrastructure team in Justice Digital launched an innovative new product (The Small Services Space) just over 12 months ago. It aims to support smaller teams who have a need, and desire, to modernise or mature using digital solutions …
How do you turn powerful data insights into tools that genuinely help users? That was the question we faced when our Data Science team in Electronic Monitoring (EM) began its journey into digital delivery. Electronic Monitoring, often known as tagging, …
The GOV Reuse Library is a new cross-government initiative designed to help teams work smarter, faster, and more collaboratively by reusing proven digital service components. Developed by the Ministry of Justice, in partnership with the Government Digital Service and the …
Here at the Ministry of Justice (MoJ), myself and a group of User Centred Design professionals have been exploring how to make ethics a practical part of the design process. As designers our job is to make sure our services …
Here at Justice Digital, we design and deliver products that make a meaningful difference in the lives of citizens, often at some of their most challenging moments. Whether it's applying for compensation after a criminal injury or securing lasting power …
The prison visits team has been working on the Welsh language version of a new public service. Find out how we tested Welsh content as a team without a Welsh speaker. Getting Welsh language support Visit someone in prison is …
