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Prisoner-facing Services: Design Principles

Extensive in-prison research leads to the first set of design principles for prisoner-facing services. Five years' of prisoner research In 2018, as part of the Launchpad in-cell technology programme, we researched, designed and built the Content Hub platform for prisoners. …

How loosely coupled, autonomous teams are improving MOJ’s hosting estate

Posted by: , Posted on: - Categories: Agile, Digital Innovation, Innovation, Our services, Platform Product Management
A sleek data center illustrating cloud computing infrastructure

At the Ministry of Justice (MOJ), we have hundreds of different systems. Over the last six years, we’ve saved tens of millions of pounds on hosting them. In order to do that, we had to change our organisation structure. Most …

Launchpad Home is Live!

Building on our first digital prisoner-facing service The digital Launchpad Product Delivery team went live with the new prisoner-facing Launchpad Home and Launchpad Auth on in-cell prisoner laptops on 4 June 2024. Launchpad Home is the new home page and …

Meet the Unsung Heroes of the Networks Infrastructure Team

Posted by: , and , Posted on: - Categories: A day in the life, a great place to work, Our Culture

Networks infrastructure is part of the Digital Infrastructure and Security Operations team (DISO), which is responsible for the Network, Cloud, Cyber Security and Voice and Video Services across the Ministry of Justice (MOJ) estate.  In this blog, three members of …

Combining AI and content design to extract insights from service assessment reports

A diagram showcasing a before and after example of rearranging a service report.

How do we make sure that a Large Language Model (LLM) understands a task, and completes it as accurately as possible? If you’ve experimented yourself, or read the advice of major LLM providers (such as these guides from Anthropic, Google, …