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Design

Why we ran a ‘design sprint’ on child sexual exploitation

Posted by: , Posted on: - Categories: Design, Our services, User centred policy design
Jelena, a policy lead at the MOJ, sets out the design challenge for the teams

Design sprints are a methodology pioneered by Google to tackle difficult ‘digital’ problems. The main idea is to bring people together from different disciplines and intensively facilitate them through a process to draw out new and innovative ideas.

How to build and release a digital by default service in 12 weeks

Posted by: , Posted on: - Categories: Design, Digital skills, Lasting power of attorney, Our services

I’m the Product Manager for the Power of Attorney (POA) refunds service for the Office of the Public Guardian (OPG). My team and I built a digital and assisted digital service (no paper version) to meet a need that hadn’t …

Guest post: So long, silos - how content collaboration helps users

Posted by: , Posted on: - Categories: Content, Design, Our services, User research

When content is king, we have to stop thinking about departmental boundaries I'm part of a group of content designers from the Home Office who recently partnered with the MOJ User Centred Policy Design team to improve information for victims …

Using textual analysis to build better services

Posted by: , Posted on: - Categories: Content, Courts and tribunals, Data, Design

Earlier this year the Government Digital Service (GDS) ran a discovery on collecting information from users of services across government.They identified an opportunity to make it easier for service teams to improve and publish accessible forms. Following GDS’ findings, we …