GOV.UK
Reducing frustration in booking prison visits with A/B testing
The prison visits booking team had a problem: we were getting excessive amounts of feedback to our technical helpdesk that we couldn’t address.
User research
Lessons from delivering front-line digital services in the justice system
Public expectations about public services have changed. Online services have become mainstream. In the UK, 83% of homes now have access to the Internet and users instinctively expect all online services to be as compelling as the best commercial services. …
Talking to users about booking prison visits
Testing an early version of the online prison visits booking service in Rochester prison
Improving services with user feedback
Hrishi Mittal on how we've developed a feedback tool so you can rate and comment on our new services.
New Victims' Code
Tim Charlton on a public event in which victims groups, agencies and ministers discussed a new code of practice for supporting victims of crime.
Creating a digital Lasting Power of Attorney – pilot
Chris Mitchell on testing a new online tool for creating Lasting Power of Attorney forms, and getting people to take part in the pilot.
Lasting Powers of Attorney: from alpha to beta
Simon Manby on testing and developing versions of a new tool that will allow the public to create a Lasting Power of Attorney online.
You be the judge
Aidan Muller on measuring the success of You be the Judge – an interactive tool that helps the public understand how sentencing works.
User testing legal aid
Graham Lee talks about how we've been testing a new tool that will help the public work out if they can get legal aid.