The prison visits booking team had a problem: we were getting excessive amounts of feedback to our technical helpdesk that we couldn’t address.
Public expectations about public services have changed. Online services have become mainstream. In the UK, 83% of homes now have access to the Internet and users instinctively expect all online services to be as compelling as the best commercial services. …
Testing an early version of the online prison visits booking service in Rochester prison
Hrishi Mittal on how we've developed a feedback tool so you can rate and comment on our new services.
Tim Charlton on a public event in which victims groups, agencies and ministers discussed a new code of practice for supporting victims of crime.
Chris Mitchell on testing a new online tool for creating Lasting Power of Attorney forms, and getting people to take part in the pilot.
Simon Manby on testing and developing versions of a new tool that will allow the public to create a Lasting Power of Attorney online.
Aidan Muller on measuring the success of You be the Judge – an interactive tool that helps the public understand how sentencing works.
Graham Lee talks about how we've been testing a new tool that will help the public work out if they can get legal aid.