Helping people with court fees

We recently redesigned the paper form to make it easier for people to get help paying their court fees, ahead of developing an online service.
We recently redesigned the paper form to make it easier for people to get help paying their court fees, ahead of developing an online service.
The prison visits booking team had a problem: we were getting excessive amounts of feedback to our technical helpdesk that we couldn’t address.
Public expectations about public services have changed. Online services have become mainstream. In the UK, 83% of homes now have access to the Internet and users instinctively expect all online services to be as compelling as the best commercial services. …
Testing an early version of the online prison visits booking service in Rochester prison
Hrishi Mittal on how we've developed a feedback tool so you can rate and comment on our new services.
Tim Charlton on a public event in which victims groups, agencies and ministers discussed a new code of practice for supporting victims of crime.
Chris Mitchell on testing a new online tool for creating Lasting Power of Attorney forms, and getting people to take part in the pilot.
Simon Manby on testing and developing versions of a new tool that will allow the public to create a Lasting Power of Attorney online.
Aidan Muller on measuring the success of You be the Judge – an interactive tool that helps the public understand how sentencing works.
Graham Lee talks about how we've been testing a new tool that will help the public work out if they can get legal aid.
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