The service I’ve been working on for the past few months is a bit different to most government services: it doesn’t involve any transactions.
You should spend time exploring your options before buying or building a service, and always make sure you can change it in the future.
Arif Harbott, our Chief Digital & Information Officer, talks about transforming the justice system at the Sprint 16 government digital conference.
We recently redesigned the paper form to make it easier for people to get help paying their court fees, ahead of developing an online service.
...a fresh look at our ‘contact us’ page: The 'contact us' page on the prison visits booking service We realised that the copy on the page could be inadvertently encouraging...
...The agile values are a radical change from the past: individuals and interactions over processes and tools working software over manuals customer collaboration over contract negotiation responding to change over...
Testing an early version of the online prison visits booking service in Rochester prison
...a link to the form, asking for your comments to improve the service. Feedback link on court finder The form is simple and asks you to rate the service on...
Tim Charlton on a public event in which victims groups, agencies and ministers discussed a new code of practice for supporting victims of crime.
Chris Mitchell on testing a new online tool for creating Lasting Power of Attorney forms, and getting people to take part in the pilot.
