Improving services with user feedback
...a link to the form, asking for your comments to improve the service. Feedback link on court finder The form is simple and asks you to rate the service on...
User research
New Victims' Code
Tim Charlton on a public event in which victims groups, agencies and ministers discussed a new code of practice for supporting victims of crime.
Creating a digital Lasting Power of Attorney – pilot
Chris Mitchell on testing a new online tool for creating Lasting Power of Attorney forms, and getting people to take part in the pilot.
Lasting Powers of Attorney: from alpha to beta
Simon Manby on testing and developing versions of a new tool that will allow the public to create a Lasting Power of Attorney online.
You be the judge
...in custody. After launching the tool, we wanted to work out if it had changed users’ views about sentencing. We couldn’t survey thousands of users, and couldn’t measure shifts in...
User testing legal aid
Graham Lee talks about how we've been testing a new tool that will help the public work out if they can get legal aid.
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