We recently redesigned the paper form to make it easier for people to get help paying their court fees, ahead of developing an online service.
Ana Cecilia Santos
I'm a user researcher currently working on redesigning the HMCTS Fee Remission process, for staff and public users.
I've conducted a lot of research with internal users in government, as well public users engaging with the justice system.
I'm passionate about delivering access to justice through designing services which are simple and easy to use.
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A blog about using digital and technology to transform services in the justice system.