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User research
How we're transforming justice: Digital Justice speech at Sprint 16
Posted by:
Arif Harbott, Posted on:
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Categories:
Courts and tribunals, Development, Prisons, User research
Arif Harbott, our Chief Digital & Information Officer, talks about transforming the justice system at the Sprint 16 government digital conference.
Helping people with court fees
Posted by:
Ana Cecilia Santos, Posted on:
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Categories:
Content, Courts and tribunals, Design, User research
We recently redesigned the paper form to make it easier for people to get help paying their court fees, ahead of developing an online service.
Reducing frustration in booking prison visits with A/B testing
The prison visits booking team had a problem: we were getting excessive amounts of feedback to our technical helpdesk that we couldn’t address.
Lessons from delivering front-line digital services in the justice system
...delivering in slices Rather than traditional project management, the team uses SCRUM, an agile kitbag that guides the roles and responsibilities of a team that is 100% focused on delivery....
Talking to users about booking prison visits
Testing an early version of the online prison visits booking service in Rochester prison
Improving services with user feedback
...a link to the form, asking for your comments to improve the service. Feedback link on court finder The form is simple and asks you to rate the service on...
New Victims' Code
Tim Charlton on a public event in which victims groups, agencies and ministers discussed a new code of practice for supporting victims of crime.
Creating a digital Lasting Power of Attorney – pilot
Chris Mitchell on testing a new online tool for creating Lasting Power of Attorney forms, and getting people to take part in the pilot.
Lasting Powers of Attorney: from alpha to beta
Simon Manby on testing and developing versions of a new tool that will allow the public to create a Lasting Power of Attorney online.
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