Hey big spender: spend a little time on IT
You should spend time exploring your options before buying or building a service, and always make sure you can change it in the future.
User research
How we're transforming justice: Digital Justice speech at Sprint 16
Posted by:
Arif Harbott, Posted on:
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Categories:
Courts and tribunals, Development, Prisons, User research
Arif Harbott, our Chief Digital & Information Officer, talks about transforming the justice system at the Sprint 16 government digital conference.
Helping people with court fees
Posted by:
Ana Cecilia Santos, Posted on:
-
Categories:
Content, Courts and tribunals, Design, User research
We recently redesigned the paper form to make it easier for people to get help paying their court fees, ahead of developing an online service.
Reducing frustration in booking prison visits with A/B testing
...a fresh look at our ‘contact us’ page: The 'contact us' page on the prison visits booking service We realised that the copy on the page could be inadvertently encouraging...
Lessons from delivering front-line digital services in the justice system
...The agile values are a radical change from the past: individuals and interactions over processes and tools working software over manuals customer collaboration over contract negotiation responding to change over...
Talking to users about booking prison visits
Testing an early version of the online prison visits booking service in Rochester prison
Improving services with user feedback
...a link to the form, asking for your comments to improve the service. Feedback link on court finder The form is simple and asks you to rate the service on...
New Victims' Code
Tim Charlton on a public event in which victims groups, agencies and ministers discussed a new code of practice for supporting victims of crime.
Creating a digital Lasting Power of Attorney – pilot
Chris Mitchell on testing a new online tool for creating Lasting Power of Attorney forms, and getting people to take part in the pilot.
Lasting Powers of Attorney: from alpha to beta
Simon Manby on testing and developing versions of a new tool that will allow the public to create a Lasting Power of Attorney online.
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