How the right content has eased significant business change and helped to maintain quality control for court staff processing applications for help with fees.
Processing applications for help with fees used to be a time-consuming and complex task. Adding guidance to the new digital service has reduced processing time and provided support when it's needed.
MOJ Digital gathered under the great domed roof of the Methodist Central Hall on Thursday for a big team pow wow.
We asked Peter Hickey, Head of Operations at HMP/YOI Rochester to give us the low-down on what it was like to be one of the first prisons in England and Wales to use the new online prison visits …
Testing an early version of the online prison visits booking service in Rochester prison