Here is a familiar frustration. You are working on something, and you are almost certain another team has tackled the same problem before. You cannot find what they did, so you start from scratch. Two weeks later, it turns out you were right, It already existed. …
Extensive in-prison research leads to the first set of design principles for prisoner-facing services. Five years' of prisoner research In 2018, as part of the Launchpad in-cell technology programme, we researched, designed and built the Content Hub platform for prisoners. …
Building on our first digital prisoner-facing service The digital Launchpad Product Delivery team went live with the new prisoner-facing Launchpad Home and Launchpad Auth on in-cell prisoner laptops on 4 June 2024. Launchpad Home is the new home page and …
The service design playbook is a resource to help designers and digital teams navigate designing public services. The goal of the service design playbook is to help designers that are new to service design in government understand how to apply …
