Improving access to justice starts with understanding the real challenges people face when using government services. Many of those who most need legal help are also the least likely to take part in traditional research. This can be due to …
The prison visits team has been working on the Welsh language version of a new public service. Find out how we tested Welsh content as a team without a Welsh speaker. Getting Welsh language support Visit someone in prison is …
I was excited (and slightly daunted) to be asked to speak in the ‘Walk in our Users Shoes’ series as part of the recent 'Transforming with Digital' campaign. As a user researcher, the opportunity to walk in users shoes is …
As part of our MoJ and wider Government strategy, we are putting cloud first. The MoJ has been taking strides toward this for a few years via Digital's Platform and Architecture modernisation and hosting offers. Technology Services has now adopted …
