Accessibility is a really important topic. It is also the right thing to do, to make sure nobody is excluded from accessing services. The Public Sector Bodies Accessibility Regulations are now coming into effect and this new piece of legislation …
We recently contributed to the ‘Ask users for bank details’ pattern to the GOV.UK Design System, as a team of three: content designer (Amanda Kerry), interaction designer (Adam Silver) and user researcher (Gemma Hutley). Earlier this year, we worked on …
I work in MoJ’s User Centred Policy Design team. In spring 2018, the team and I started to look at the experience of people with legal issues and explore what support they needed to prevent their problems from escalating. This …
I’m Scott Colfer, Head of Product at MoJ and I’d like to tell you what product management means here. Our specialism is optimising the value of products. We take insights from a multidisciplinary team and look for value in the …
In March 2019 the former Prime Minister announced a new scheme to help with funeral costs for grieving parents who have lost their child. Under the scheme, parents will no longer have to meet the costs of burials or cremations. …
“A design system unites product teams around a common visual language. It reduces design and technical debt, accelerates the design and development process, and builds bridges between teams working in concert to bring products to life.”—Maxime Rabot Most teams in …
With over 120 AWS accounts and counting, we wanted to ensure they all met a common baseline… so we wrote one.
Understanding the scope of the citizen-facing services we provide is key to prioritising the things we work on, that's why we built a Register of public facing services.
Layering Robotics Process Automation (RPA) on the front-end of systems might be right in some cases, but not always. In this post we talk about removing processes the right way - by working with our users.
Since summer last year we’ve been researching the users of potential services to support Offender Management in Custody (OMiC). What’s the issue with that? Those users don’t exist yet. At least not in the roles and contexts that they will do.
Recent Comments