“A design system unites product teams around a common visual language. It reduces design and technical debt, accelerates the design and development process, and builds bridges between teams working in concert to bring products to life.”—Maxime Rabot Most teams in …
With over 120 AWS accounts and counting, we wanted to ensure they all met a common baseline… so we wrote one.
Understanding the scope of the citizen-facing services we provide is key to prioritising the things we work on, that's why we built a Register of public facing services.
Layering Robotics Process Automation (RPA) on the front-end of systems might be right in some cases, but not always. In this post we talk about removing processes the right way - by working with our users.
Since summer last year we’ve been researching the users of potential services to support Offender Management in Custody (OMiC). What’s the issue with that? Those users don’t exist yet. At least not in the roles and contexts that they will do.
Since 2016 I have been doing my dream job - working with policy officials to build policy in a user-centred way. In fact, I’d been desperate to do this job since working in a policy role in Climate Change. The …
Product management can be a vague profession, unclear to those of us doing it and misunderstood by our colleagues. So I wrote the Product Management Handbook for Government to help.
verb: modernise “adapt (something) to modern needs or habits, typically by installing modern equipment or adopting modern ideas or methods” (Google dictionary, accessed 18th November 2018) We are forming the Application Modernisation Team to work on modernising our legacy technology.
Design sprints are a methodology pioneered by Google to tackle difficult ‘digital’ problems. The main idea is to bring people together from different disciplines and intensively facilitate them through a process to draw out new and innovative ideas.
At the Ministry of Justice (MOJ), we have thousands of different systems running on many different types of hosting, from modern, hyper-scale cloud providers like AWS and Azure all the way through to physical servers in data centers and server …