Non-transactional services: measuring the unmeasurable
Posted by:
Richard Walker, Posted on:
-
Categories:
Agile, Content, Data, Design, Our services, Service standards, User research
![](https://mojdigital.blog.gov.uk/wp-content/uploads/sites/58/2017/09/Screen-Shot-2017-09-14-at-15.22.45-620x352.png)
The service I’ve been working on for the past few months is a bit different to most government services: it doesn’t involve any transactions.