A digital service that works well at launch may not continue to meet users’ needs in the same way years later. So, when we wanted to better understand how our service was being used today and whether it still supports …
We believe that there’s a great opportunity for departments, local authorities and other interested bodies to collaborate and help build digital skills across government. That’s why we’re creating an informal working group to share successes and failures, research and learnings.
Our first blog on ethical hacking, giving insight into what it is, how it works and how we use it to ensure citizens feel safe when interacting with our services, and to guarantee the privacy of their data.
While GDS has been working on improving what we assess our digital services against, here at MOJ Digital we’ve been rethinking how to approach our service assessments.
When it comes to policy design, we think that government could learn a lot from its rather better established and certainly cooler cousin - product design.
...a fresh look at our ‘contact us’ page: The 'contact us' page on the prison visits booking service We realised that the copy on the page could be inadvertently encouraging...
Imagine moving a pile of paper half the size of Canary Wharf around the country every year - enough to fill nearly half a Boeing 737 airplane. Now imagine that made up only a small part of your billing process...
Making a claim to an employment tribunal is now quicker, easier and less stressful thanks to a redesign of the online service.
Last Friday was a momentous day for MOJ Digital. Not only did our make a plea service hit the headlines but we also learned that the employment tribunal service had passed its service standard assessment.
How we design digital services at the Ministry of Justice and how you could join the team.
When we build digital services like booking a prison visit online we usually start small and then test and refine as we go along. This 'iterative' approach has major implications for the role of the technical architect.
