Understanding the scope of the citizen-facing services we provide is key to prioritising the things we work on, that's why we built a Register of public facing services.
Layering Robotics Process Automation (RPA) on the front-end of systems might be right in some cases, but not always. In this post we talk about removing processes the right way - by working with our users.
Since summer last year we’ve been researching the users of potential services to support Offender Management in Custody (OMiC). What’s the issue with that? Those users don’t exist yet. At least not in the roles and contexts that they will do.
I can't think of a time when my gender has had a significant impact on my career. This revelation has stunned every single person who has heard it. They've looked at me as though I've sprouted neon-green horns.
So is policy intrinsically a 'pink' job, and tech a 'blue' job (bearing in mind that pink was a 'boys' colour until the 1920s...)? Surely not. This attitude is out dated, and dangerous. It has created an imbalance in society …
The theme for this year’s International Women’s Day is #BalanceforBetter.
I’ve always been interested in technology and seeing lots of news about cyber threats has fascinated me. However I felt that finding a career path into the world of cyber security without experience would be hard.
Since 2016 I have been doing my dream job - working with policy officials to build policy in a user-centred way. In fact, I’d been desperate to do this job since working in a policy role in Climate Change. The …
The software development landscape is constantly changing. Focusing on just one technology, or even stack, can often leave a developer blindsided by a new approach, and there’s always someone claiming the latest shiny thing is better than an existing one. …
Product management can be a vague profession, unclear to those of us doing it and misunderstood by our colleagues. So I wrote the Product Management Handbook for Government to help.