Improving access to justice starts with understanding the real challenges people face when using government services. Many of those who most need legal help are also the least likely to take part in traditional research. This can be due to …
Every year, large volumes of operational audio are reviewed across government systems. Some recordings are in foreign languages, making them difficult to analyse quickly and accurately. Last month, we shared our work exploring how artificial intelligence (AI) could help transcribe …
A digital service that works well at launch may not continue to meet users’ needs in the same way years later. So, when we wanted to better understand how our service was being used today and whether it still supports …
For a long time, I worried that I didn’t have a clear passion or a perfectly mapped out career plan. It felt like everyone else knew exactly where they were heading and I didn’t. What I have learned over time …
In February, LGBTQ+ History Month prompts us to reflect on the progress we’ve made and the work still left to do. The UK has made remarkable progress in LGBTQ+ equality within living memory. Just decades ago, people like Alan Turing were criminalised, persecuted and driven to the …
A behind-the-scenes look at winning the Civil Service innovation award Suppose the Civil Service embarked on an ambitious project to create software that would be used widely in government and beyond. The design would involve cross-departmental and international collaboration, and the …
The Shared Infrastructure team in Justice Digital launched an innovative new product (The Small Services Space) just over 12 months ago. It aims to support smaller teams who have a need, and desire, to modernise or mature using digital solutions …
AI is transforming how we build digital services. Tools like GitHub Copilot help our teams write code faster and solve problems more efficiently. However, using AI well means using it responsibly. We have recently published the Ministry of Justice’s Engineering …
Sometimes bigger isn’t better. Three years ago, MoJ launched our Justice Digital Strategy 2025, aiming to become a more flexible organisation, driven by data and led by users. Our Evolve portfolio of projects has played an important role in delivering on this strategy and in Justice Digital’s mission to make things simpler, faster, and better for our users. As 2025 draws to a close, it’s a …
How do you turn powerful data insights into tools that genuinely help users? That was the question we faced when our Data Science team in Electronic Monitoring (EM) began its journey into digital delivery. Electronic Monitoring, often known as tagging, …
In Digital and Data, we are used to talking about change, adopting new tools, designing better services, using evidence to improve decisions. But lasting change isn’t just technical, it’s cultural. International Men’s Day is a good moment to pause and …
