People do not experience justice services as fragmented products or user flows. While we have to create artificial product boundaries and team divides to deliver a service, the experience of the end user does not mirror these divides. In real …
Probation staff play a vital role in supervising people released into the community, managing risk and protecting the public. They work closely with people on probation to support compliance with licence conditions and reduce the potential for reoffending. For some …
In September, we ran a workshop at Service Design in Government (SDinGov) in Edinburgh, Scotland called Designing with Strengths, Not Deficits. It was a practical session exploring how we frame people in public services, and what changes when we look …
We are excited to introduce Splink 5, the latest version of the Ministry of Justice's open-source software for linking records across datasets. Developed to tackle some of government's most complex data-linking challenges, Splink has grown into a tool used across …
As Women in Tech Week is being marked across government and the wider community, I have been reflecting on my own experiences of leading digital transformation in a complex environment. Over the past year, I have had the privilege of …
When probation practitioners take on a new case, they often need to quickly understand a person's history, risks and support needs. That information is stored in Delius, the main case management system used across probation, where more than 40 million …
Across Justice Digital, Data and Technology (JDDS), we know that diverse teams build better services. Our Technology Services colleagues play a vital role in delivering and supporting the technology that underpins justice services across the Ministry of Justice. From networks …
Preventing children and young people from being drawn into crime and the criminal justice system can have profound effects later in life. Did you know that 80% of prolific adult offenders get their first cautions or convictions as children? Spotting …
Thousands of people use guidance on child arrangements every month, often at some of the most stressful moments in their lives. We wanted to find out whether it still met people's needs, and what we could do to improve it. …
In April, the Digital Accessibility Team reached an important milestone, our fifth anniversary. We cannot quite believe how the time has flown. We started as a small team with a big ambition, and we have grown into a well-established function …
The job title only tells you so much. An interaction designer or service designer might have spent years working across healthcare, financial services or local government before joining us. They bring skills, instincts and experience that a job title simply cannot capture. …
