https://mojdigital.blog.gov.uk/2014/11/03/new-tribunal-guides-on-gov-uk/

Writing new tribunal guides for GOV.UK

Today MOJ Digital and the Government Digital Service published the first of a series of new guides to tribunals on GOV.UK.

A judge on GOV.UK
New tribunal guides are now being added to GOV.UK

Tribunals are legal bodies set up to settle disagreements. They deal with everything from disputes between landlords and tenants to appeals against government decisions on benefits or the right to live in the UK.

Individuals often bring cases and represent themselves at tribunal hearings, so it's important that everyone can understand how to use them.

The first new guides

A lot of people will have heard of some of the larger tribunals, like the employment tribunal. However, we've started with some less well-known ones:

These tribunals are fairly niche – but they're still important. The law needs to be clear, and citizens need to know their rights – especially when it comes to challenging government decisions.

You'll notice that the formatting is slightly different, depending on whether they're for:

  • the general public (written by GDS)
  • people in particular occupations or professions (written by MOJ Digital)

We'll be publishing guides for the rest of the tribunals (around 35 in total) over the next month.

Striking the right balance

The guides have been produced jointly between the content teams at MOJ Digital and GDS, with a lot of help and support from HM Courts & Tribunals Service and judges from the tribunals, whose input has been invaluable.

Tribunals are notoriously difficult to explain in simple, everyday terms. At the same time, judges and tribunal staff are rightly concerned that any information is accurate and not oversimplified or 'dumbed down'.

One of the new guides on GOV.UK
One of the new guides on GOV.UK

The balance is hard to strike, especially as tribunals are used by a wide range of people: ranging from asylum seekers and benefits claimants at one end of the scale to lawyers, barristers and QCs at the other. As many users represent themselves, we can't assume prior legal knowledge.

What's more, taking a case to a tribunal isn't something that anyone enters into lightly, so they'll need to have an idea of what to expect beforehand, without being overwhelmed by too much complex information.

To strike the right balance, we've tried to avoid legal language and use plain English wherever possible. We hope the new pages will give tribunal users the key info they need on their rights and what to expect. At the same time, we've made sure that each guide includes links to all the relevant forms, leaflets, laws, rules and decisions databases for those who need the legal detail.

Naturally, we'd love to know what you think!

The digital switchover

Publishing these guides is all part of the great transition drive. With a deadline looming (in December), we’re making great efforts to move as much as we can from the current Justice site to its new home on GOV.UK.

As we publish the new guides we'll be gradually redirecting the traffic from the tribunals pages on the Justice website to GOV.UK.

The other tribunal pages on GOV.UK, originally written by MOJ editors, will be revised and expanded to make sure that we don't lose anything critical when we switch off Justice.

We moved the Tribunal Procedure Committee to the new site today alongside the first new guides, so you'll already be able to find the rules for each of the tribunals on GOV.UK.

2 comments

  1. Nicola Edwards

    The tribunal guides are not very clear and despite the aim of MOJ digital being to ‘show’ and not tell they are still 'telling.' For example
    I went first to the land tribunal guide. It opens :
    ‘You need to apply to the Land Registration division of the Property Chamber (First-tier Tribunal) if you want to correct or cancel certain documents relating to registered land.
    You may also be referred to the tribunal by Land Registry if you’re in a dispute over a change to the land register (known as a ‘reference case’).’

    This is telling me what I need to do – but it could so easily show me . For example..

    Do you wish to cancel or correct documents relating to land? ( users click the link and are taken to and explanation and an …. Application….)

    Is your case referred to the tribunal by the land registry? (users click and are taken to next steps for a reference case )

    Do you want to change the title register or title plan ( users click and are taken to the land registry )

    This shows the process as a logical progression– at the moment the user is confused - I don’t know if I need to fill in an application form and an objection form or just an application form.

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