Layering Robotics Process Automation (RPA) on the front-end of systems might be right in some cases, but not always. In this post we talk about removing processes the right way - by working with our users.
How we worked closely with call centre staff to build a digital service for people looking for legal help in difficult circumstances.
Imagine moving a pile of paper half the size of Canary Wharf around the country every year - enough to fill nearly half a Boeing 737 airplane. Now imagine that made up only a small part of your billing process...
Read about our final monthly all-hands meeting for 2014, with guest speaker Dr Paul Thomas talking about the importance of trust, risk and creativity in the workplace
Two eagerly-awaited events crashed into our weary shared consciousness this week. Not only did Kate Bush return to the stage after 35 years (mmm, yes) but the Legal Aid Agency online content transitioned to GOV.UK. Over 3-4 months, captained by …
A significant amount our work in DS is focused on specialist legal content. As part of the move to make justice services easy for citizens and business users to use, the content team here in DS is working alongside their …
What the Digital Services Division has been up to this week, including the launch of the Civil Legal Aid tools, our new agile wall and conversations with our Permanent Secretary.
What the Digital Services Division has been up to this week, including the Digital Transformation Board, work on the Civil Legal Aid site and more.
What the digital services division have been up to this week: looking at jury summons, user-testing money claims, and further work on legal aid and court finder tools.
Graham Lee talks about how we've been testing a new tool that will help the public work out if they can get legal aid.