Extensive in-prison research leads to the first set of design principles for prisoner-facing services. Five years' of prisoner research In 2018, as part of the Launchpad in-cell technology programme, we researched, designed and built the Content Hub platform for prisoners. …
Building on our first digital prisoner-facing service The digital Launchpad Product Delivery team went live with the new prisoner-facing Launchpad Home and Launchpad Auth on in-cell prisoner laptops on 4 June 2024. Launchpad Home is the new home page and …
I was excited (and slightly daunted) to be asked to speak in the ‘Walk in our Users Shoes’ series as part of the recent 'Transforming with Digital' campaign. As a user researcher, the opportunity to walk in users shoes is …
Data is at the heart of the Ministry of Justice’s work. It helps us to measure the impact of policy interventions, gives us operational insight into prisons and probation, and gives us insights which help us to deliver better services …
Last time I talked about progress against our strategy through the eyes of users. This is obviously very, very important - we exist to serve our users. Today I’m going to talk about a number of things that will seem …
One year ago, we launched the MoJ’s Digital Strategy. It was unusual in that it was a sum of a number (over 40) of existing strategies rather than a top down strategy based on a vision of a future. We …
It’s a bit of a long one this week in celebration of a two-part anniversary at Justice Digital (so grab a cuppa!). We are marking (over!) 20 years of our technology teams, 10 years of our digital teams and thinking …
MoJ Forms is quickly becoming the go-to approach for busy teams needing a fast, affordable and secure way to collect information from users. A New Approach The MoJ Forms platform enables teams to create and publish their own digital forms. …
The Permanent Secretary and I share the ambition to be a data led and digital department which uses our data assets in an exemplary way to deliver for Ministers and citizens and to change lives for the better. At the …
Recently, my leadership team and I made a commitment to spend more time understanding our users and their context. To that end I spent time this week with colleagues at the Legal Aid Agency (LAA) to better understand what their …
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Justice Digital
A blog about using digital and technology to transform services in the justice system.
