User Researcher

Do no harm – how to keep colleagues safe in research

Posted by: , Posted on: - Categories: digital services, Our services, User research, User Researcher

If we want to design ethical, inclusive services that truly meet people’s needs, we also need to think about the emotional impact of research on the teams delivering it.  Transforming government digital services requires adaptability. Researchers engage with a wide range …

Recruiting participants in libraries: tips for user researchers

Posted by: , Posted on: - Categories: Our services, user needs, User research, User Researcher

Improving access to justice starts with understanding the real challenges people face when using government services. Many of those who most need legal help are also the least likely to take part in traditional research. This can be due to …