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Week notes 3

Posted by: , Posted on: - Categories: Courts and tribunals, Legal aid

What the digital services division have been up to this week:

Roger, Gavin and Alice met with colleagues in the courts and tribunals service to start looking at how we could bring jury summons into the 21st century. Half a million people are summoned for jury service every year, and the process is currently carried out by post.

Daniela and I observed user testing of Money Claim Online, to develop a better understanding of the application. The testing with real users will help us identify barriers to moving civil claims online, looking at everything from identity assurance to payment engines.

We are making final amendments to a legal aid tool, to get it ready for the end of the month. We're refining the questions and answers in response to some really useful feedback on the test version, and we will be linking up the search boxes with data from the legal adviser finder and the Law Society.

Trent and the dev team are also working on other legal aid applications, including new versions of the adviser finder and an online form to ask for a free call back from the Community Legal Advice helpline.

Vera, Dan and Mat are making great headway with work on the court finder - Dan will be blogging about postcode searches next week.

Our portfolio team and delivery managers are drawing up a new operating model, setting out how we'll bring projects into the team, and work in an agile way. We'll be practising what we preach and piloting this within the department over the next few weeks.

Roger, Alice and Jonathan spent time preparing for the next Digital Transformation Board. This brings together directors from across the ministry to focus on the digital redesign of services.

We're taking them to GDS for the board meeting next week, as it's important that senior leaders can see what redesigning services should look like in practice. Our GDS colleagues will be doing 'show and tell' sessions on agile working, the 'wall' and the Electoral Registration Transformation Programme.

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