Here is a familiar frustration. You are working on something, and you are almost certain another team has tackled the same problem before. You cannot find what they did, so you start from scratch. Two weeks later, it turns out you were right, It already existed. …
Extensive in-prison research leads to the first set of design principles for prisoner-facing services. Five years' of prisoner research In 2018, as part of the Launchpad in-cell technology programme, we researched, designed and built the Content Hub platform for prisoners. …
Joining the Civil Service As a young professional, I never anticipated my career would lead me to the Civil Service. I believe I speak for many twenty-somethings when I say I struggled to envision myself fitting into the mould of …
When was the last time you helped someone do something online? A few personal examples from me: during a prototype testing session I talked a participant through how to share their screen with me, while on a whatsapp call with …
Form Builder is a platform built by MoJ Digital and Technology for creating and publishing accessible online forms using components from the GOV.UK Design System. As the platform is easy to use, our team was able to create, test and …
We attended the Service Design Fringe Festival in October last year and were talking to jobseekers, as we’re currently looking to hire a couple of service designers and interaction designers at the Ministry of Justice (MoJ). I had 60 seconds …
What is your role at MOJ? I’m a Content Designer and I’m responsible for creating content across end-to-end user journeys. It’s not just about writing words, it involves working with others to really understand the needs of users and build …
We recently contributed to the ‘Ask users for bank details’ pattern to the GOV.UK Design System, as a team of three: content designer (Amanda Kerry), interaction designer (Adam Silver) and user researcher (Gemma Hutley). Earlier this year, we worked on …
“A design system unites product teams around a common visual language. It reduces design and technical debt, accelerates the design and development process, and builds bridges between teams working in concert to bring products to life.”—Maxime Rabot Most teams in …
Layering Robotics Process Automation (RPA) on the front-end of systems might be right in some cases, but not always. In this post we talk about removing processes the right way - by working with our users.
