Reducing frustration in booking prison visits with A/B testing
The prison visits booking team had a problem: we were getting excessive amounts of feedback to our technical helpdesk that we couldn’t address.
Prisons
MOJ delivers its fab four exemplars
Posted by:
David Dilley, Posted on:
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Categories:
Courts and tribunals, Lasting power of attorney, Prisons
Last Friday was a momentous day for MOJ Digital. Not only did our make a plea service hit the headlines but we also learned that the employment tribunal service had passed its service standard assessment.
Handling prison visit requests: the inside story
We asked Peter Hickey, Head of Operations at HMP/YOI Rochester to give us the low-down on what it was like to be one of the first prisons in England and Wales to use the new online prison visits …
Going digital in Rochester Prison
Yesterday, we visited HMP Rochester to get first-hand responses to our prison visits booking pilot. This digital service is now being tested in Rochester, Durham, Cardiff and Gartree Prisons. It’s designed to make it easier for families and friends to …
Creating a date selector for prison visits booking
UI developer Mat Harden explains how we developed a date selector for mobile devices for the prison visit booking service.
A milestone for prison visits bookings
Tony Duarte talks about the MOJ Digital prison visits booking project reaching over 1000 booking requests.
Talking to users about booking prison visits
Testing an early version of the online prison visits booking service in Rochester prison
Week notes first week of May
What the Digital Services Division has been up to this week, including discovery for civil claims and prison visits booking.
Week notes last week of April
What the Digital Services Division have been up to this week, including discovery workshops for prison visits booking.
Just visiting HMP Gartree
Last week, Alice, Roger and I visited HMP Gartree and spent an hour talking with some of the prisoners. We also saw inside the reception wing, plus had a quick look around much of the rest of the prison.
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