Yes / No Minister: how tax tribunals kept momentum when the goalposts moved
Our job was to deliver a new online service helping people appeal to the tax tribunal once fees were introduced.
Content
Family separation: what’s GOV got to do with it?
The start of the year is sometimes known as Divorce January due to the rise in enquiries about separation that happens after the holidays.
How the right content can support significant business change
How the right content has eased significant business change and helped to maintain quality control for court staff processing applications for help with fees.
Making it easier for staff to process help with court fees applications
Processing applications for help with fees used to be a time-consuming and complex task. Adding guidance to the new digital service has reduced processing time and provided support when it's needed.
Cracking the code and content question
Making sure that your service contains the latest content and design isn't easy. Here's how MOJ Digital teams are tackling the challenge.
Inside out: lessons learnt from building a new intranet
How we made a new and improved intranet for the department.
Helping people with court fees
Posted by:
Ana Cecilia Santos, Posted on:
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Categories:
Content, Courts and tribunals, Design, User research
We recently redesigned the paper form to make it easier for people to get help paying their court fees, ahead of developing an online service.
Make a plea online: a product in the making
Working out of Manchester’s magistrates’ court, we’re developing a product that fulfils a defined user need and can be deployed nationwide.
All systems go for the new MOJ intranet
An important aspect of digital transformation at the MOJ is the adoption of an ‘inside out’ approach. This means that systems and ways of working are being improved internally as well as externally.
Digital anthropology
A newcomer’s first steps into the world of MOJ Digital.
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