Prisoner-facing Services: Design Principles

Posted by: Jane Stead, Posted on: 4 October 2024 - Categories: Content design, Content Hub Team, Design, digital principles, digital services, Our services, our users, service design, User Centred Design, User research

Extensive in-prison research leads to the first set of design principles for prisoner-facing services. Five years' of prisoner research In 2018, as part of the Launchpad in-cell technology programme, we researched, designed and built the Content Hub platform for prisoners. …