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How to build and release a digital by default service in 12 weeks

Posted by: , Posted on: - Categories: Design, Digital skills, Lasting power of attorney, Our services

I’m the Product Manager for the Power of Attorney (POA) refunds service for the Office of the Public Guardian (OPG). My team and I built a digital and assisted digital service (no paper version) to meet a need that hadn’t …

Guest post: So long, silos - how content collaboration helps users

Posted by: , Posted on: - Categories: Content, Design, Our services, User research

When content is king, we have to stop thinking about departmental boundaries I'm part of a group of content designers from the Home Office who recently partnered with the MOJ User Centred Policy Design team to improve information for victims …