Layering Robotics Process Automation (RPA) on the front-end of systems might be right in some cases, but not always. In this post we talk about removing processes the right way - by working with our users.
Since summer last year we’ve been researching the users of potential services to support Offender Management in Custody (OMiC). What’s the issue with that? Those users don’t exist yet. At least not in the roles and contexts that they will do.
Since 2016 I have been doing my dream job - working with policy officials to build policy in a user-centred way. In fact, I’d been desperate to do this job since working in a policy role in Climate Change. The …
Product management can be a vague profession, unclear to those of us doing it and misunderstood by our colleagues. So I wrote the Product Management Handbook for Government to help.
verb: modernise “adapt (something) to modern needs or habits, typically by installing modern equipment or adopting modern ideas or methods” (Google dictionary, accessed 18th November 2018) We are forming the Application Modernisation Team to work on modernising our legacy technology.
Design sprints are a methodology pioneered by Google to tackle difficult ‘digital’ problems. The main idea is to bring people together from different disciplines and intensively facilitate them through a process to draw out new and innovative ideas.
At the Ministry of Justice (MOJ), we have thousands of different systems running on many different types of hosting, from modern, hyper-scale cloud providers like AWS and Azure all the way through to physical servers in data centers and server …
“If you want to encourage people to do something, make it easy.” That’s what Richard Thaler, latest Nobel Prize winner in economics, proposes we need to do to influence human behaviour.
...different grades (Associate Delivery Managers, Delivery Managers and Senior Delivery Managers). This meant they would each have different experiences and might not otherwise interact regularly Triads would meet monthly as...
It’s a great time to be an analyst at the Ministry of Justice. Our new Analytical Platform is giving our analysts access to cutting edge open source tools, improving our ability to use data and evidence to drive decision making.
