Alejandra is the Product Manager for our Family Justice Delivery team, part of our User Centred Policy Design function.
“If you want to encourage people to do something, make it easy.” That’s what Richard Thaler, latest Nobel Prize winner in economics, proposes we need to do to influence human behaviour.
Digital teams often make prototypes when designing services. They offer a quick, cost-effective way to explore different designs and processes. Prototyping can also help policy teams understand the impact of their policies and how they can be translated into delivery …
