The discovery sessions for prison visits booking kicked off this week and last, led by Gavin, with support from many others in the DSD and GDS. We have currently held workshops with representatives from across the business about user needs, business priorities, the existing IT systems and the administrative process. A highlight of these was the user workshop, which we held with some real users – prison staff, prisoner families and prisoners – in Gartree prison. Gavin will write about the discovery process soon.
The Civil Claims exemplar is next up for discovery and the workshops have been scheduled to start on the 1st of May. This week, Daniela and Ryan have been doing a lot of front-line visits in preparation for discovery, including going to the Loughborough call centre for civil claims, and local courts in Leeds and Bristol.
We welcomed another team member, Mateusz Łapsa-Malawski, who joined this week as our first web ops hire. Meanwhile our second newest member, design lead Eddie Shannon, has been interviewing potential new designers for the team, and working with Ben Terrett to create an interim design for justice services, before they move over to GOV.UK.