Just before Christmas, we published our Digital Strategy. This sets out how we’re going to rethink our business digitally, redesigning our services around the needs of our users - whether that's providing victims with more information about their case, allowing individuals to file claims more easily, or providing tools to help rehabilitate offenders.
This will be a profound change for the organisation, especially in making sure that services are delivered online – and only online – wherever possible.
This video gives a quick overview:
The strategy outlines our programme of digital transformation starting with four ‘exemplars’ which will be redesigned and delivered online by March 2015:
- booking prison visits
- making civil claims (money and possession claims)
- paying tribunal fees
- applying for lasting powers of attorney
We explain how we’ll develop digital skills and ways of working in the department, and improve the way we talk to our users.
We know that not everyone is online, so we also say how we’ll be helping those people to use our services.
Our strategy covers the same themes as the Government Digital Strategy, and it explains how we’ll deliver the 14 actions set down there, which include
- developing digital capability in-house
- redesigning services handling over 100,000 transactions per year
- raising awareness of digital services
As we start the New Year, this strategy will be our guide to digital transformation in the Ministry of Justice. One of our priorities is to build up our digital division and hire the right people to help us implement the ambitious vision in the strategy.
We’ll be reporting on our progress against the strategy regularly on this blog, and we’d love to know what you think.