Predicting the future: researching users that don't exist yet

Posted by: Gemma Hutley, Posted on: 15 April 2019 - Categories: Our services, User research

Since summer last year we’ve been researching the users of potential services to support Offender Management in Custody (OMiC). What’s the issue with that? Those users don’t exist yet. At least not in the roles and contexts that they will do.