our users
Recently, my leadership team and I made a commitment to spend more time understanding our users and their context. To that end I spent time this week with colleagues at the Legal Aid Agency (LAA) to better understand what their …
Every fortnight I host a stand up (these days a sit down) for the whole of my team. The focus of these stand-ups changes from fortnight to fortnight. This week we heard from a Service Owner in the Office of …
Just before Christmas last year, after 10 months of being Interim CDIO for the MoJ, I was offered the post on a permanent basis. While I certainly wasn’t acting as “caretaker” in the role, it has definitely given me certainty …