Continuous Service Review: the Service Standard Assessment Revolution
Service standards are vital for making sure the services we’re building are high quality, value for money and meet user needs. But how they are measured needs to change.
Emily Hall-Strutt
Emily is Head of Engagement and Diversity & Inclusion Champion for MOJ Digital & Technology. She was formerly a Delivery Manager for the Intranet and Child Arrangements Information Tool, and Service Standards lead.
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